The short version:
A 300-employee plumbing & HVAC company struggled with inconsistent vendors and a confusing employee store where workers didn’t fully use their apparel credits. We streamlined their process by revamping the store, making pricing clear, adding essential workwear like pants, and introducing budget-friendly promotional items to maximize their spend. The result? A seamless, high-value solution that had them ecstatic, increased employee engagement, and reinforced their brand with a professional, well-outfitted team.
The whole story:
The Challenge
A plumbing and HVAC company with 300 employees had been searching for a more personal and custom solution after working with big-box retailers that didn’t meet their needs. Their experience was fragmented—working with multiple vendors meant inconsistent service, delays, and a lack of accountability. No single provider could handle it all.
A friend referred them to us, so we sat down and listened. We started small, with a test order, but as we delivered reliable service and high-quality products, they gradually gave us more business. Within six months, they committed to giving us all of their promotional item needs for the following year.
The Solution
During one of our quarterly assessment meetings, they opened up about two major challenges they were facing:
1. Their employee store wasn’t working. Employees received credits to shop, but the pricing was unclear, the process was confusing, and many never even used their $100 allowance.
2. Employees lacked essential workwear. Many were showing up with ripped, worn-out, or unprofessional pants, and there was no easy way to replace them.
We took action.
- We revamped their employee store, making pricing crystal clear so employees knew exactly what they would be paying at checkout—no surprises.
- We introduced lower-cost, high-value promotional items so employees could maximize their credits instead of leaving money unused.
- We added essential workwear, ensuring employees could easily purchase a full uniform with their company credit—helping them look and feel professional from day one.
The Result
When we presented the plan and executed the solution, they were ecstatic. The new system gave employees clarity, flexibility, and value, while the company maximized engagement and reinforced their brand through high-quality workwear.
What started as a small test order grew into a fully integrated apparel and promotional program that now supports their entire workforce—proving that when you listen, understand, and build custom solutions, you don’t just make a sale… you build a partnership.
Need a smarter, more seamless way to outfit your team? Let’s build it together.
